Talks With CRMNext

In preparation for a webinar Joe Salesky, CEO of CRMNext, and I conducted on April 29th, 2020, we had such a great chat that we decided to post it. We’re likely to continue these discussions in the future as well.

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Interview with Mantra Labs

I was interviewed by the Insurtech firm Mantra Labs for their InsurTalks interview series. The focus was about the impact of the COVID crisis and the resulting new normal.

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Engati Interview

I had the pleasure of being interviewed by Aishwarya Sankhé for Engati‘s Podcast covering industry thought leaders. We talked blockchain, AI, automation in banking, and fintech in general. They also included the video in their blog.

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Is There a Role for the Branch in The Digital World?

I was fortunate to participate in FinovateSpring in San Francisco this past May. I joined the Leaders Debate session titled “How New Players, New Platforms & New Technologies Will Transform Digital Banking. Is There A Role For The Branch In The Digital World?” In preparation for that session, they asked me to write a blog…

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5 Fintech Trends to Track in 2019

Zions Bank interviewed me for an article in their community blog covering fintech trends. The resulting piece covers five fintech trends I’m following this year: Accelerated Experiences Gamification Open Banking Artificial Intelligence Biometrics The article can be read here.

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Highlights of IBM Think 2019

As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. For four days I listened to all types of presenters, met with IBM and partner representatives, talked to people in all kinds of industries, and finally met in person a fintech-verse friend I have known for many…

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The Problem With Customer Opinion Surveys and Strategy

For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. Some researchers and consultants conduct customer opinion surveys with…

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I’ll Be Attending the 2019 IBM Think Conference

For the past several years I’ve been fortunate to be able to attend many banking and fintech related conferences. One of the drawbacks to going back to these conferences has been that they all tend to cover the same ground year in and year out. Last year, I began to venture outside the comforts of…

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The Amazon Blockchain: Revolutionary or Hype?

Recently, Amazon announced their entry into the world of blockchain. Their announcement has confused many people, including myself.  The confusion comes from a dual announcement which introduced a database service, that includes a few blockchain-like features, along with their “Amazon Managed Blockchain.” The intriguing database service is explained as follows: “If you need a centralized…

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